Privacy Policy
Effective Date: 19th March 2026
Last Updated: 2nd July 2026
This Privacy Policy describes how SilverAxis Technologies Private Limited ("we", "our", or "us") collects, uses, and protects your information when you use our mobile applications (Android and iOS) and web platform (collectively, the "Platform").
Information We Collect
a. Personal Information
- Name
- Phone number
- Email address
- Business / outlet details
- Bank details (if provided for incentive payouts)
b. Device & Usage Information
- Device type and operating system
- App usage data and logs
- Crash reports and diagnostics
c. Location Data
We collect location data only while the app is in use for:
- Outlet onboarding and verification
- Geo-tagging outlet visits
- Field execution validation
d. Camera & Media Access
Camera is used to:
- Capture outlet photos
- Scan invoices
- Upload execution proof
e. Uploaded Content
- Images and documents related to execution and invoices
How We Use Your Information
- Manage outlet lifecycle
- Validate invoices and payouts
- Monitor campaign execution
- Generate analytics
- Improve platform performance
Data Sharing
a. Authorized Business Clients
- Performance monitoring
- Incentive validation
- Campaign analytics
b. Service Providers
- AWS (hosting)
- Firebase (analytics, notifications)
c. Legal Requirements
Data may be shared if required by law.
Data Security
- Secure cloud infrastructure
- Encrypted transmission
- Role-based access
- Audit logs
Data Retention
- As required for operations
- For audit and compliance
- Until deletion request (subject to legal limits)
Data & Account Deletion
You can request deletion of your account and associated personal data at any time:
- In-app: Open the SiteFlow app → Profile / Settings → Delete Account, and confirm the request.
- By email: Write to support@siteflow.tech from your registered email address with the subject “Account Deletion Request”.
Upon a verified request, we will delete your personal data within 30 days, except records we are required to retain for legal, audit, or compliance purposes (which are then securely stored and deleted once the retention period ends).
Permissions Summary
Third-Party Services
We use the following third-party services, each governed by its own privacy policy:
Children's Privacy
The Platform is intended for business use by users aged 18 and above. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected such data, we will delete it promptly. If you believe a child has provided us information, contact us at support@siteflow.tech.
Changes to Policy
May be updated with revised date.
Contact Us
Consent
By using the Platform, you consent to this policy.